Staff Portal

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Welcome to Truly Eye Careʼs Staff Hub!

This space is your go-to resource for essential information, policies, and tools to help you succeed in your role and deliver the best experience for our patients. Whether you're new to the team or looking for a quick reference, everything you need to stay informed and aligned is right here.

Mission

At Truly Eye Care, our mission is to provide an excellent patient experience by combining highquality care, personalized service, and a welcoming environment for every individual who walks through our doors

Meet The Team

Dr. Jennifer Gonzalez
Owner & Optometrist
Claudio Gonzalez
Operations Manager
Lisa Weeks
Optical Sales Associate
Shellsea Muñoz
Receptionist

Team Member Objectives

Role Objective
Owner
  • Provides leadership and strategic direction for the business
  • Oversees high-level organizational decisions and long-term goals
  • Manages and supports staff to ensure alignment with company values
  • Maintains financial oversight and operational efficiency
Operations Manager
  • Streamlines daily operations to ensure smooth workflow across all departments
  • Manages software systems, hardware, and technology used in the office
  • Provides technical support and troubleshooting for staff
  • Ensures compliance with company processes and policies
  • Assists with vendor management and supply chain needs
Optometrist
  • Performs comprehensive eye exams and vision assessments
  • Diagnoses and manages ocular health conditions
  • Provides treatment plans and patient education
  • Ensures a high standard of patient care and medical accuracy
  • Collaborates with the optical team to meet patients' visual needs
Optical Sales Associate
  • Assists patients in selecting frames, lenses, and lens options based on prescriptions and lifestyle needs
  • Places orders for eyewear and follows up on order status
  • Maintains organization and cleanliness of the optical area
Receptionist
  • Schedules patient appointments and manages the appointment calendar
  • Handles patient communications including callbacks and general inquiries
  • Manages the check-in and check-out process, including payment collection
  • Provides intake forms to patients and ensures all required paperwork is completed
  • Monitors and responds to online reviews and feedback
  • Provides a welcoming, professional front-desk experience for all patients
Interns
  • Assists with basic office tasks to support the entire team
  • Performs initial testing during the patient intake process under supervision
  • Helps maintain cleanliness and organization throughout the office
  • Assists with answering phones, greeting patients, and general front desk duties
  • Provides support to staff as needed to ensure smooth daily operations
  • Gains hands-on experience in an optometry practice environment

Messaging App

Training Pages

General Policies

Team Meetings

Weekly team meeting held Mondays from 8:30 AM to 9:00 AM to address concerns
and communicate important updates.

Holidays

New Year's Day | Memorial Day | Independence Day | Labor Day
Thanksgiving Day | Christmas Day

PTO Requests

All PTO requests must be submitted at least two weeks in advance for approval. PTO is subject to
​​​​​​​manager approval and may be declined based on the needs of the office.

Quick Links
 
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